Returning online purchases
Our plants come directly from the grower. Both the grower and PostNL carry out quality checks, after which the plant(s) are professionally packaged. The same applies to flower pots and accessories.
If the plant you have received does not meet the quality expectation, you can contact us via firstname.lastname@example.org. Would you also like to send some photos of the plant? Then we can check what and if something went wrong during the quality control.
If the plant does not meet the quality standard, we will contact you as soon as possible to look for a suitable solution.
Did you receive a damaged product? If so, please report it to our customer service department within 48 hours of receipt via email@example.com. We will then contact you and look for a suitable solution. In case of a damaged product, it is wise to send along photos showing the damage of the plant.
Did you receive the wrong plant or did something else go wrong during the order? Unfortunately, we too sometimes make mistakes. Fortunately, we always learn from them.
Please contact customer service within 48 hours after receiving the wrong order at firstname.lastname@example.org. Then together we will look at possibilities to solve the situation.
Are you disappointed with the products you ordered? Hopefully we can make you happy again soon. You have the right to return products ordered online within 14 days of receipt, without giving reasons.
Please note! Living and perishable products, such as plants, are legally excluded from this right of withdrawal.
Houseplants may therefore not be exchanged or returned.
Did you order a flowerpot, but it is not entirely to your liking? Then of course you can exchange or return it. The same applies to accessories such as plant nutrition.
We hope it’s not necessary, but you have the right to revoke an online product within 14 days without reason. Please use our return form to do so.
Please note! The costs for returning the product are entirely at the buyer’s expense. When returning or exchanging we expect the products back in good condition. This means: the products will be returned in their original packaging, unused and undamaged. This way we can make someone else happy with your returned product.
Once we have received your return, the amount will be transferred to your account within 14 days. You will receive the purchase amount under the name Studioplant.