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Privacy policy

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Studioplant is responsible for the processing of personal data as shown in this privacy policy.

If you have any questions? Mail us at: info[at]studioplant.com

Personal data that we process

Studioplant processes your personal data because you make use of our services and/or because you provide us with these data yourself. Below you will find an overview of the personal data we process:

• Name and surname
• Address details
• Email address
• Telephone number
• IP Address
• Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
• Information about your activities on our website
• Orders placed by you
• Payment details that are collected during the checkout of your order

Special and/or sensitive personal data that we process

Our website and/or service do not intend to collect data on website visitors younger than 16 years old. Unless they have permission from their parents or guardian, however, we cannot verify whether a visitor is older than 16. We, therefore, recommend that parents are involved in their children's online activities to prevent data being collected on children without parental permission. If you are convinced that we have collected personal data on a minor without such consent, please contact us at info[at]studioplant.com, and we will delete this information.

The purpose and basis on which we process personal data

Studioplant processes your personal data for the following purposes:

• Handling your payment
• To send you an Abandoned Cart Reminder Email
• Sending you our newsletter and/or advertising folder
• To contact you if this is necessary to carry out our services
• Inform you about changes to our services and products
• To offer you the possibility to create an account
• To deliver goods and services to you
• Studioplant analyses your behaviour on the website in order to improve the website and to adapt the products and services to your preferences.

The duration of our storage of personal data

We will store your data for as long as you are our customer. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you notify us of this, we will also consider this to be a request for forgetting. Based on applicable administrative obligations, we have to save invoices with your (personal) data. We will therefore keep this data for as long as the relevant term lasts. However, employees will no longer have access to your customer profile and documents that we have produced due to your instructions.

Sharing personal data with third parties

Studioplant will not sell your data to third parties and will only provide them if this is necessary for the implementation of our agreement with you or to meet a legal obligation. With companies who process your data on our behalf, we make a processing agreement to ensure the same level of security and confidentiality of your data. Studioplant remains responsible for this processing. We share the required data with the following third parties:

• PostNL (delivery service)
• DPD (delivery service)
• Last mile delivery services
• Fulfilment service and growers
• Mollie (payment provider)
• PayPal (payment provider)
• Bunq (bank)
• e-Boekhouden (Accounting software)
• Cloudways (website hosting)
• Cloudflare (CDN)
• Klaviyo (email marketing)
• Kiyoh (review platform)
• Google Workspace (business email and online drive)
• Customer service software and CRM
• Our website builder agency

Cookies, or other similar technologies, that we use

Studioplant also uses functional, analytical and tracking cookies. A cookie is a small text file stored in the browser of your computer, tablet or smartphone when visiting this website for the first time. Studioplant uses cookies with exclusively technical functionality. These ensure that the website works as intended and that, for example, your preferred settings are remembered. These cookies are also used to ensure that the website works well and to optimize it. Also, we place cookies that track your surfing behaviour to offer you tailor-made content and advertisements. When you first visited our website, we informed you about these cookies and asked your permission to store them. You can unsubscribe from cookies by configuring your internet browser so that it no longer saves any cookies. Also, you can delete all information previously stored using your browser settings. Cookies are also placed on this website by third parties. These include advertisers and/or social media companies. Below an overview:

• Google Tag Manager
• Google Analytics
• Google Ads
• Facebook/Meta Pixel
• Hotjar
• Mouseflow
• Stape
• Magento

Viewing, modifying or deleting data

You have the right to view, correct or delete your personal data. You can do this through the personal settings of your account. You also have the right to withdraw your possible consent for the data processing or object to the processing of your personal data by our company. You have the right to data portability. This means that you can request us to send the personal data we have on you in a computer file to you or another organisation named by you. If you wish to exercise your right to object and/or right of data transfer or if you have any other questions/comments about data processing, please send a specified request to info[at]studioplant.com. Studioplant will respond to your request as soon as possible, or at least within four weeks.

How we protect personal data

Studioplant is committed to protecting your personal data and will take appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you feel that your data is not well protected or if there are indications of abuse, please contact our customer service or via info[at]studioplant.com.