Would you like to know everything about the shipment of our plants? Are you curious about the packaging, or just curious when you can expect your order? Then you’ve come to the right place.
Frequently asked questions about delivery
After an order is placed, the order is immediately sent to the grower, including the delivery address. Should there be a mistake in the address, please report this within a few hours after placing the order. Perhaps we can still change the address.
If you have entered a wrong address, the package will be sent to the address entered if the postcode and house number are a match.
If the house number and the postcode do not match, the parcel will be returned. We will then send the parcel to the correct address as quickly as possible, but this does have consequences for the condition of the plant. We are not responsible for this.
With a wrong address we think of:
- Wrong house number
- Wrong postal code
- No house number
No. It is not possible to send a parcel to a pick-up point.
If the delivery of the parcel to a home or office address is not possible, the parcel will be delivered to a neighbour. If there are no neighbours present to accept the parcel, it will be sent to a pick-up point.
Unfortunately not. The order you place will be processed automatically and sent directly to the grower. The logistical process at PostNL is also set in motion immediately. As long as the product is undamaged, you can return your purchase within 14 days of receipt.
Did you order a plant? Living and perishable products, such as plants, are legally excluded from this right of withdrawal. Unfortunately, it is no longer possible to return a plant.
Good news! We ship your order for free within The Netherlands, Belgium and Germany.
You will receive a track-and-trace code from PostNL containing the expected period of time. Prefer evening delivery? That is possible! Please contact us via email@example.com.
*PostNL strives, together with the growers, to deliver your order within 48 hours. If the delivery is delayed, or if an order is unexpectedly not or only partially carried out, the customer will be notified as soon as possible.
How will my plants be shipped?
Don’t worry! We ship our plants in cooperation with PostNL. Together with nurseries, PostNL has developed special packaging for houseplants. This way, plates are sent safely throughout Europe. Even upside down your plants are safe!
Before your order is sent in the plant-friendly packaging, we give the plants a little bit of our love. In this way, the plants come to your home rested. The plants may have to get used to their new home, but a plant also suffers if it is taken directly from the garden centre.
Pay attention! Because our plants come from different growers, it is possible that the plants are packed or delivered separately.